Secure Data
We use enterprise-grade encryption to protect your personal information.
No Selling Data
We never sell your personal data to third-party marketers or data brokers.
Safe Payments
All transactions are processed through PCI-compliant payment gateways.
Your Control
You can access, update, or request deletion of your data at any time.
1. Information We Collect
At Synoryx LLC, we collect information to provide better services to our users. The types of personal information we obtain include:
- Contact Information: Name, email address, postal address, and telephone number when you create an account, place an order, or contact us.
- Payment Details: Credit/debit card information, billing address, and transaction history. (Note: We do not store full credit card numbers on our servers; payments are handled by our secure payment processor, Stripe).
- Account Information: Usernames, passwords, purchase history, and product preferences.
- Technical Data: IP address, browser type, operating system, and browsing behavior on our website through cookies and similar technologies.
2. How We Use Your Information
We use the information we collect for the following business purposes:
- Order Fulfillment: Processing transactions, arranging shipping, and providing order updates and tracking.
- Customer Support: Responding to your inquiries, handling returns, and resolving issues.
- Service Improvement: Analyzing website usage to enhance our platform, optimize product offerings, and improve user experience.
- Marketing (with consent): Sending promotional emails about new beverage arrivals, special offers, and industry insights. You can opt-out at any time.
- Security & Fraud Prevention: Protecting against unauthorized transactions, fraud, and other illegal activities.
3. Information Sharing and Disclosure
We only share your personal data with trusted third parties necessary to operate our business and fulfill your orders:
- Service Providers: Payment processors (e.g., Stripe), shipping partners (e.g., UPS, FedEx), and IT service providers who assist in website hosting and email delivery.
- Legal Requirements: If required by law, subpoena, or other legal processes, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
4. Data Protection & Security
We implement robust technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, and unauthorized disclosure or access. Our website uses Secure Sockets Layer (SSL) encryption for all data transmission, ensuring that your sensitive information remains secure.
5. Cookies & Tracking Technologies
Synoryx.net uses cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies help us remember your cart contents, understand your preferences, and provide a more personalized shopping experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our website may not function properly.
6. Your Data Rights
Depending on your location, you may have specific rights regarding your personal information:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction: Request that we correct any inaccurate or incomplete personal information.
- Deletion: Request that we delete your personal data ("Right to be Forgotten"), subject to legal data retention requirements.
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the "unsubscribe" link in our emails or updating your account preferences.
7. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.
8. Changes to This Privacy Policy
We may update our Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team: